Refund Policy of Titanbase

Customer satisfaction is our top priority. If for any reason a product or service does not meet expectations, please read the refund guidelines below.

1. Refund Eligibility
There is no guarantee of refund. Titanbase alone reserves the exclusive right to determine whether a refund will be issued, based on its own terms and discretion. Refunds may be granted under the following circumstances:
The purchased product or service is defective, does not match the description provided at the time of purchase, provided that such request is submitted within 7days after full deployment of a service.
A cancellation request is made before a service begins and within the allowed time period of 24hours.
The service cannot be delivered due to issues or unexpected situations on our side.

2. Non-Refundable Items
Some services or products are not eligible for refunds, including:
Completed or delivered custom development work.
Consultation services that have already been provided.
Digital goods or online services once they have been accessed or delivered.

3. How to Request a Refund
To apply for a refund, send an email to info@titanbase.org with your order details and the reason for your request. Each case will be reviewed carefully, and you will receive a response within 7 business days regarding approval or denial.

4. Refund Processing Time
If your refund is approved, it will be issued to your original payment method within 10–15 business days. The exact time may vary depending on your bank or payment provider. If you have not received your refund after the stated period, please check with your bank or card issuer first. If the issue persists, contact us for further assistance.

This policy is subjet to change without notification of users. Therefore, users are adviced to always be on the look out for updates.

For any questions or concerns about this Refund Policy, please contact: info@titanbase.org.

Updated: 11th October, 2025.